Shipping & Return

1. Hours of Operation

tndhairaccessory.com is open 7 days a week, 24 hours a day. Online orders can be accepted at any time.

2. Billing

Your account with tndhairaccessory.com securely saves all of the information that was submitted during registration process. After registration is completed you should have your profile and default shipping information.

We accept :

Visa, Master, Discover, Amex and Paypal

3. Shipping

- We ship all items via USPS. The shipping cost is flat rate as following

SERVICE SHIPPING RATE ESTIMATE DELIVERY TIME

USPS GROUND/USA $5.00 4 to 7 Business Day

USPS PRIORITY/USA $7.00 2 to 3 Business Day

USPS EXPRESS/USA $26.00 1 to 2 Business Day

USPS PRIORITY/INTERNATIONAL $26.00 4 to 7 Business Day

USPS EXPRESS/INTERNATIONAL $30.00 3 to 4 Business Day

- International orders will be shipped by USPS Global Priority (Ship to Canada, United Kingdom, Australia, Japan and all other international shipping).

-Free Shipping on all U.S.A orders over $50.00.(Free Shipping Via only USPS FIRST CLASS MAIL.)

- Please make sure to enter correct shipping address in order to receive items on time. Customer will be responsible for any other charges and fees if address is entered incorrectly. PO Box is NOT allowed for shipping address.

- ORDER PROCESSING & TRACKING
You will receive a tracking number when your order is shipped. Please allow 24 hours to view your shipping status.

- SHIPPING PROCEDURE WITH USPS
We ship out all available items for orders placed before 12:00 p.m. during normal business days. Any orders placed after 12:00 p.m. will be processed the following business day.

-Gift Wrap Available for Free.

We have gift wrap available for free. Please write gift wrap when you check out.

4. Return Policy

If, for any reason, you are not satisfied with the products you receive, you can return non-sale items within the 14 days of purchase for a refund. Shipping charge is not refundable. You need to be responsible for the shipping cost of the return package. All return items must be packaged well and received in good condition. Otherwise return will not be accepted. To return or exchange please fill out below form and we will send you a Return Merchandise Authorization (RMA) number and instructions regarding how you return or exchange your item(s). If a customer refuses receipt of a package that they ordered or neglects to pick the package up at the Post Office after the US Postal Service has attempted delivery and returns the package to tndhairaccessory.com, you will NOT receive a cash refund. Instead you will only receive a store credit for the base purchase price of the products. Any products that are not defective, incorrect or damaged during shipment, that are returned to tndhairaccessory.com with an approved RMA#, for whatever reason, where the initial shipping was paid for by tndhairaccessory.com will have the shipping charges deducted from the total return amount. Absolutely no returns will be accepted without a RMA# and no replacements will be shipped without prior authorization of return. Any product send to tndhairaccessory.com without RMA# will be refused and shipped back the customer at their expense. Returns without RMA# will not be accepted. No exceptions will be made.

1) Request for RMA# within 14 days of purchase.
2) RMA# is only valid for 14 days. We need to receive your return package within 14 days after RMA# is issued.
3) Clearly post RMA# on the outside of the shipment packaging.
4) The return items must be in "brand new" condition. We will refuse all the damaged packages and no refund will be issued. Be sure to include the packing slip with your return, and wrap the package securely.
5) For security reasons unidentifiable packages will be refused.

We promise to process your request in a timely manner.

5. Privacy and Security

We provide our customers with the latest in Internet electronic commerce security. All transactions on our Web site are encrypted using Secure Sockets Layer (SSL) to ensure your personal and credit card information is safe. This technology works best when the site is viewed using Microsoft Internet Explorer or Netscape Navigator. You will know you are in an encrypted area when you see a solid key in the browser status bar when using Netscape Navigator or a closed lock when using Internet Explorer. Look for these signs before entering your billing information. If you have any concerns about ordering electronically, use one of the alternative ordering options.

6. Questions

If you have any questions about our products or shipping policies, please use our online contact form or email at admin@tndhairaccessory.com Our on line electrinic commerce environment is safe easy to use and respectful of our custmers privacy. E-mail communication to use are accessible only by designated recipients. Your personal information and e-mail address will not be shared with anyone.